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IT Support Engineer

June 28, 2021

IT Support Engineer

We are seeking an Experienced IT Infrastructure and Support Engineer to join our expanding team and become part of one of the most exciting technology businesses during this extremely busy period of growth. 

Optiseller is a rapid growing SAAS e-commerce data analytics business, supporting online retailers across the world to sell more effectively on the e-commerce marketplaces using our suite of tools.

We are an established company, being on the go as Developing IT since 2005 and recently rebranding as Optiseller.  At present we have 40,000 users of our software tools across 130 different countries.  This role would be part of a team supporting >100 internal users across Europe and Australia.

Based in Stirling there is the opportunity of some home working, however, we would like you to be available to come into the office two to three days per week or as and when necessitated by the business.

 About the Role

 Based in Stirling, with the option of some home working, you will be responsible for the support for both internal and external customers which includes but not exclusive to:

  • Office 365, Teams, SharePoint, Exchange management
  • Azure management (App Services, Databases, Virtual Networks, Virtual Machines)
  • Active Directory and Azure AD management
  • Network management and monitoring
  • DNS management
  • Server (Windows and Linux) management and monitoring
  • Web application security scans (OWASP)
  • Network vulnerability scans
  • Staff onboarding
  • Help desk/Service desk management
  • 1st – 3rd Line support for internal staff and external MSP clients

About You

You will have worked in a similar role before managing infrastructure as well as supporting internal and external customers.

As well as having excellent communication skills and strong planning and organisations skills, you will be proficient and highly experienced in the following:

  • Service improvement
  • SLA delivery and reporting on SLA compliance
  • Microsoft Azure cloud services
  • Office 365
  • Intune & Autopilot
  • Windows Server 2016 onwards
  • Server Virtualisation
  • Linux
  • PowerShell
  • Backups and recovery technologies.


In addition to a competitive salary based on your experience, we offer an annual bonus, private health care, attractive pension contribution and other benefits.

Our requirements are urgent so please apply as soon as possible by sending your CV to

We look forward to hearing from you.

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