Chris, Customer Success Specialist
08.30 – Log on, first coffee in hand. Start to work through any emails that have arrived in my inbox. I always aim to respond to any emails the same day where possible.
09:00 – Participate in daily stand up meeting where we each provide a brief update on what we are working on.
09:15 – Check any new signups to Optiseller and monitor the progress of new customers daily.
09:30 – Liaise with the marketing department on any new content for our website and tools.
10:30 – Liaise and catchup with internal account managers for any update on the onboarding of new sellers and projects that we are working on together.
11:00 – First booked-in appointment of the day with eBay marketplace sellers to talk through our range of tools on the Optiseller platform.
12:00 – Prepare for any external webinars or eBay training sessions coming up, and work on content for marketing emails for new and existing customers.
13:00 – Lunch at my desk or stretch my logs by taking the dog for a walk, allowing my creative juices to flow with some fresh air.
13:30 – Work through any further emails that have come through from the morning.
14:00 – Second booked-in appointment of the day with eBay marketplace sellers to talk through our range of tools on the Optiseller platform.
15:00 – Project review call with my other colleagues. This gives me the chance to find out how the progress of the project is going as a whole.
16:00 – Research and development of new procedures and process for Customer Experience and Customer Success. Right now, a lot of time is spent on making sure we leverage our Intercom system in the best way. Having the resources that we need to continue to grow and serve our customers better is essential in my line of work.
17:00 – A last scan of the inbox with any urgent emails fired off, and then to log off for the day.
Good news! We are looking to expand our team. If you are interested in working for Optiseller, click here for all job listings we have open at the moment.
English
